Spa Receptionist

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe! 

Your day to day:

People 

• Greet and welcome guests with a friendly and professional demeanour, creating a positive first impression.
• Provide exceptional customer service to guests by answering inquiries, scheduling appointments, and addressing their needs and concerns.
• Foster a warm and welcoming atmosphere for guests and colleagues, ensuring a comfortable and enjoyable experience for all.

Financial 

• Process payment transactions accurately and efficiently, utilizing the spa's POS system.
• Assist in managing cash handling procedures and maintaining proper records.
• Promote retail products and services to guests, contributing to retail sales goals.

Guest Experience

• Effectively communicate information about spa treatments, services, and retail products, helping guests make informed decisions.
• Provide support and guidance to guests, anticipating and exceeding their expectations throughout their spa visit.
• Coordinate with other spa team members to ensure smooth operations and seamless guest experiences.

Responsible Business

• Adhere to ethical and sustainable business practices, promoting responsible retailing and eco-friendly initiatives.
• Maintain cleanliness and organization of reception and retail areas, presenting a professional and inviting environment.
• Ensure compliance with all health, safety, and security protocols.
• Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.

What do we need from you?

• Strong interpersonal and communication skills, with a genuine passion for providing exceptional customer service.
• Proficient in using computer systems, with the ability to handle financial transactions accurately.
• Customer service or front desk experience in a spa or hospitality setting is desirable.
• Awareness of responsible business practices and commitment to promoting sustainability within the spa and retail environment.
• 3+ years total experience in a related field in a luxury hotel or a well-established hotel brand.
• Skill in spa massage therapy is additional.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in its way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.