Senior Manager, Digital Payment
Hotel Brand:
Location: China, Shanghai, Shanghai
Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 133747
Manage digital payment initiatives and drive measurable contribution to increase digital payment share on direct channels. This role will be the subject matter advisor working with business and stakeholders relating to digital payment solution focusing on hotel operations and online customer experience.
Your day to day
- Lead the implementation and launch of large-scale online payment services and products on direct channels, and work closely with internal and external teams to deliver quality services to guests
- Enhance digital payment SOPs for cross-functional stakeholders and hotel staff, ensuring quality, efficiency, and customer service standards are met
- Work with Digital Product team to develop/iterate payment actualization platform and performance tracking systems
- Manage payment vendor relationships and negotiations with payment technology partners
- Analyze digital payment operations data on a regular basis to identify opportunities for digital payment acceptance growth and efficient operations. Maintain digital payment dashboard and communicate the key findings and to cross-functional teams
- Research non-routine complex digital payment problems from both hotel and customer perspectives, and make recommendations for improvement to internal and external stakeholders
- Ensure compliance of digital payment features with relevant laws and regulations
What we need from you
- Bachelor's or Master’s degree in Business, Financial Services, Management, or an equivalent combination of education and work related experience
- 3 to 5 years’ progressive experience with demonstrated proficiency in the FinTech, payment services, financial services or related industry
- Demonstrated knowledge of payment operations, rules, regulations, and fee structures
- Demonstrated analytical skills and ability to use the results of analysis to make effective recommendation to solve problems
- Demonstrated knowledge of software such as Excel and PowerPoint to analyze data and consolidate for presentation review
- Familiar with local payment methods and FinTech industry, keen interest in the latest trends, emerging technologies, new products, and business models of payment business
- Strong experience in managing all business operations related to providing digital payment solutions
- Strong experience in understanding the customer needs when it comes to digital payment solutions and scoping them in an efficient manner
- A sense of urgency, pragmatism, and a solution-oriented approach to problem-solving
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
