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Senior Finance Systems Support Specialist

Hotel Brand:
Location: China, Shanghai, Shanghai

Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 133512

The position is responsible for supporting finance systems in Greater China. This role includes vendor management, case management, providing support to hotel finance and corporate users and reporting to relevant business owners. Ongoing responsibilities are to ensure the system development/enhancement activities are consistent with established standard and project timeline, to provide troubleshooting support, and to ensure effective and efficient BAU system upgrade and maintenance tasks.

Your day to day

  • Managing multiple priorities, projects and responsibilities.
  • Ensure adherence to agreed RACI’s with all associated stakeholders for agreed support and project related activities
  • Leading the implementation of application upgrades, customizations and enhancements with Global Technology team
  • Managing local system vendors for system related issues and resolution
  • Responsible for managing the system support cases in ServiceNow and Rescue, and to identify root cause of the issue and resolve for IHG Finance system.
  • Coordination with Local IT teams for Performance related issues and resolution.
  • Work with other business teams as needed and provide guidance and support to people for both at the hotel and who those working with system externally and internally.
  • Planning and conducting training/workshops facing both hotel users and corporate users.
  • Managing all audit queries related to the systems in the scope

 

What we need from you

  • Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience. 
  • 5+ years experience with demonstrated proficiency in multiple disciplines/processes related to the position including data processing in a multi-platform environment 
  • 5+ years coordinating and supporting IT projects/system and/or supporting IT system
  • Demonstrated effective verbal and written communication skills in both Chinese and English language.
  • Basic understanding of Network, Data Server and IT infrastructure to coordinate on Performance related issues if required.
  • Good sense of logic

 

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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