Rooms Division Manager - Kimpton Mayfair Adelaide
Hotel Brand: SPHC
Location: Australia, South Australia, Adelaide
Hotel: SP - Mayfair Hotel Adelaide (ADLMF), 45 King William Street, 5000
Job number: 163189
Rooms Division Manager – Kimpton Mayfair Hotel Adelaide
Join the iconic Mayfair Adelaide as we embark on an exciting new chapter!
Nestled in the heart of Adelaide’s vibrant CBD, the beloved Mayfair Hotel is entering an exciting new chapter—transforming into Kimpton Mayfair Adelaide in 2026.
At Kimpton, we do things differently. We’re the original boutique lifestyle brand—known for delivering luxury with a wink: sophisticated, yes—but never stuffy.
We create spaces that feel, experiences that connect, and moments that are personal, playful and a little unexpected.
This is your opportunity to be part of a transformation where timeless elegance meets bold personality—bringing together the Mayfair’s distinctive character with Kimpton’s signature energy, creativity and human connection.
We are now seeking a commercially astute and guest-focused leader to join our team as Rooms Division Manager. The ideal candidate will be a dynamic leader with a proven track record in providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel’s luxury positioning.
A little taste of your day-to-day
Every day is different, but your key responsibilities will be:
Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning
Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes
Play a key leadership role in the hotel’s rebrand, embedding new brand standards, service culture and operational frameworks
Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration
Oversee the end-to-end guest journey, ensuring personalised service delivery, strong VIP management and effective service recovery
Manage and optimise outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets
Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience
Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners
Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls
Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence
What we need from you
This role is pivotal to the success of our hotel and operations in a highly competitive market, so to see this through we’re looking for a talented professional with the perfect blend of strategic vision, service excellence, operational expertise and people leadership.
In addition, you will possess:
Demonstrated experience in a senior Rooms Division, Front Office or Operations leadership role within a hotel environment, with accountability for both guest experience and financial performance
Strong commercial acumen, with the ability to drive revenue outcomes (occupancy, ADR, upselling) and manage departmental profitability
Proven leadership capability, with experience building high-performing teams and embedding a culture of service excellence, accountability and continuous improvement
Experience leading through change or transformation, with the ability to engage and align teams during periods of operational or brand transition
Strong understanding of luxury or upper-upscale service standards, with the ability to translate brand expectations into exceptional guest delivery
Exceptional guest experience mindset, including experience managing VIP guests, personalised service and complex service recovery
Experience managing or overseeing outsourced service providers (ideally housekeeping), highly regarded
Excellent stakeholder management and communication skills, with the ability to build relationships across owners, corporate teams and external partners
Tertiary education within Hotel or Business Administration or related field (preferred)
Full Australian Working Rights without restriction
What you can expect from us
This is more than a role—it’s a chance to help shape something special.
Be part of a once-in-a-generation brand transformation
Join a brand that is radically inclusive, authentic and passionate
Work in an environment that celebrates personality—where you can be 100% you
Access IHG’s global career pathways, development programs and benefits
Enjoy a competitive salary, hotel discounts and some of the best training in the business
Our culture
At Kimpton, we believe hospitality is, at its core, human.
We don’t follow scripts—we follow instincts. We create experiences that are warm, intuitive and refreshingly unscripted, where guests (and colleagues) feel seen, welcomed and inspired.
We’re proud to be part of IHG Hotels & Resorts, where we celebrate difference, value individuality, and create inclusive environments where everyone can bring their whole self to work.
Sound like you?
Even if you don’t meet every requirement, we’d love to hear from you.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
