Rooms Controller - InterContinental Singapore

YOUR DAY-TO-DAY 
FINANCIAL RETURNS 

• Compile statistics for front office and provide reports relating to that area 

• Continually check the accuracy of room count 

• To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members 

• Maintain comprehensive knowledge of standard reservation procedures 

• Communicate to Front Office Manager and Duty Manager all information likely to be of interest to hotel Management such as the expected arrival and departure of VIPs and all other pertinent information 

• Maintain all procedures and adheres to them within the IHG guidelines; with emphasis especially on hotel credit policy 

•  Be aware of the hotel availability and of every opportunity to maximize room revenue 

• Recycles whenever and where-ever possible and enforces cost saving measures 

• Gain understanding of the departmental goals and financial targets and support management team in achieving these targets  

• To be fully involved in IHG Rewards and InterContinental Ambassador program enrolments and achieving Upsell revenue  

PEOPLE  

• Comply with Standard Operating Procedures and guidelines provided by InterContinental Brand Standard Guidelines  

• Comply with company grooming standards and lead by example  

• Communicate any difficulties, guest comments and other relevant information to his/her superior  

• Communicate with Housekeeping team to ensure all housekeeping related requests are being followed up  

• Attend and participate in daily briefings, training sessions and other meetings as scheduled  

• Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries  

• Actively develop positive and effective communication between Front Desk team and all other operational departments  

• Provide input for probation and formal performance appraisal discussions in line with company guidelines  

• Ensure new staff attend Corporate Orientation within first month of hire  

• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance  

RESPONSIBLE BUSINESS  

• Comply with the Company’s Code of Conduct  

• Maintain security of information relating to guests and colleagues in the hotel  

• Align self with company values, mission and desired behaviours  

• Perform correct handling and updating of IHG Rewards Club membership in Loyalty Connect and Opera  

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures.  

• Confidently take decisions ‘through the lens of our Brands’ so that our brand is the most important factor

GUEST EXPERIENCE