Restaurant Server (PM) - Regent Santa Monica Beach

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As the primary point of contact for guest interactions in the dining room, the Server is responsible for selling & serving food & beverages using their knowledge, hospitality and service skills.  Must be pleasant, conscientious and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

A little bit about your day:

Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you’ll mostly:

• Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes. 
• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Maintain pristine and well-organized work areas.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative. 
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Displays consistent attention to detail and follow through of all restaurant policies. 
• Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners. 
• Use of trolleys and carts for table side service. 
• Making and serving coffee specialty drinks.
• Table side wine presentation and service. 
• Bussing used items and marking all table settings. 

What we need from you: 

• Understand and perform job duties to the expectations of Regent Santa Monica and the restaurant Service, Food, Beverage and Wine manuals.
• Perform all side work applicable to assigned station. 
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service. 
• Describes dinner features as needed, including menu changes and daily additions.
• Assisting the kitchen in expediting the service process to maintain the flow of service throughout the dining room.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with support staff to always ensure communication about wants and needs of guests.
• Understand the order taken and any changes in the menu, dietary restrictions, food allergies, and or food modifications as needed or requested by our staff
• Aware of all upcoming orders and status of tables expecting food.
• Always uses position numbers and proper spiels. 
• Sells and serves food and beverages.
• After serving each course, monitors guests for satisfaction.
• Oversees table maintenance, coordinates service at the table with fellow team members. Works with server assistants in clearing and re-setting tables.
• Works with server assistants in keeping service stations stocked with silverware, glassware, share plates, bread plates, placemats, condiments, sugar, coffee, tea, etc.
• Makes sure that the guest’s check is accurate and presented promptly with a Thank You and a Farewell Wish. Ensures that change or charge slip is returned to the guest in a timely manner.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.
• Flexible schedule, able to work evenings, weekends, and holidays
• This position necessitates participation in a pooled tip system, where you contribute to tipping out the support staff and other essential colleagues.

What you can expect from us: 

The hourly pay rate for this role is $16.00 to $17.00, plus tips. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.