Reservations Trainee - voco The Hague/Crowne Plaza Amsterdam-South/Holiday Inn Voorburg: IHG Academy
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Netherlands, Amsterdam
Netherlands, Den Haag
Netherlands, Voorburg
Hotel: Amsterdam - South (AMSPC), George Gershwinlaan 101, 1082 MT
Job number: 136135
Ready to land this internship?
Taking care of the daily tasks written in the checklist and daily reports. Supporting the Cluster Reservations team with:
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Processes advance deposits on reservations. Monitors advance deposit requirements.
- Tracks future room availabilities based on reservations. Assists in preregistration activities when appropriate.
- Helps develop room revenue and occupancy forecasts.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.
- Your own project from school
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Making sure all procedures are followed according to voco™, Crowne Plaza and Holiday Inn brand standards and IHG guidelines.
- Ensuring all procedures regarding safety & security are followed closely.
- Be aware of the Service Operations Standards and procedures of the departments.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Responding to telephone inquiries and replying to emails in a timely manner.
- Living the voco™, Crowne Plaza, and Holiday Inn brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Effectively communicate with customers over the phone, through email, or in person.
- Your own project from school
What we need from you
- Passion for hospitality
- Student at Hotel Management on University level (HBO) or Business Administration
- Strong organizational skills.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™, Crowne Plaza and Holiday Inn service standards
- Excellent communication skills in English. Another language is always a plus
Benefits
- You’ll be part of the voco™, Crowne Plaza, and Holiday Inn life
- Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
- Special friends & family discount for stays at the three hotels including breakfast
- Overnight stay at our hotels as part of your onboarding
- We have a staff canteen in which we serve staff meals
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro. Discount for every time you go!
- Discount on a collective health insurance
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You’ll be working in a passionate and ambitious team
- You’ll have the opportunity to take part in trainings and workshops
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
