Reservations Manager

Your Day To Day

Financial returns

• Monitor the daily operations of reservations team.

• Manage rooms inventory including allocation and reservations to areas of maximum yield and blackout dates.

• Work with Marcom team to develop and conduct rooms-based marketing activities.

• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.

• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.

• Monitor Front Office tracking of guest history data.

• Manage free-sale inventory & promptly send out close-out dates.

• Works with superior in the preparation and management of the Department’s budget.

• Participate in preparation of strategic plans for hotel.

• Load and maintain rates in IHG reservation system.

• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.

• Manage Hotel, third party and GDS close out/opening-up dates, if applicable.

• Complete end of month report.

• Ensure all groups are contracted.

• Conduct market research and analysis

• Monitor and evaluate economic, political and social issues/changes.

• Report on competitor activity.

• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.

• Understanding and ensuring the team is motivated and equipped with the hardware and trainings needed to perform their tasks.

• Works with superior on manpower planning and management needs.

• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

• Ensure accuracy of guest history and client profiles in database.

• Ensure accuracy on market segment codes.

• Perform other duties as assigned..

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent 

• Minimum of 3 years related experience of two years reservations/front office experience including management experience

• Strong knowledge of local businesses and business trends required.

• Must speak local language(s).

• Other languages preferred.