Reservation Manager (Pre-Opening) at Regent Bali Canggu

Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.

Do you see yourself as Reservation Manager at Regent Bali Canggu?

What’s is the job?

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate.

We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Your day to day 

People

• Promote the ‘one team approach’   and reliable  service through daily communication  and coordination with all team members.
• Works with superior on manpower planning and management needs.
• Works with superior in the preparation and management of the Department’s budget

Guest Experience

• Answer any guests enquires practically and simply in adherence to brand standards.
• Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
• Reliably handle all special needs and requests of guests and repeat visitors.

• Process amendments to reservations such as extensions, early departures, 
• Manage “no show” reservations by investigation and recording of same 
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Demonstrate Brand Hearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
• Handle Telephone Enquires efficiently and effectively
• Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required
• Manage and promote the hotel on IHG brand website.
• Produce monthly reports as required

Financial

• Sell the hotel products and services using up-selling and suggestive selling techniques
• Prepare and execute action plans which increase reservation sales and associated business
• Record special billing arrangements for groups and conventions
• Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports

What’s the qualification?

• Minimum of five years’ experience in a five stars/luxury hotels and resorts.
• Minimum 2 years multi-property Reservation Manager experience.
• Bachelor's degree in hospitality management or related field.
• Advanced Microsoft Office proficiency.
• Strong written and spoken English.
• Advanced PMS Opera skills. 
• Team player with leadership skills.
• Excellent communication and organizational abilities.
• Results-oriented with high integrity.
• Knowledgeable in hospitality industry operations and revenue management.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.