Receptionist Local (Chinese Speaker) - Crowne Plaza Madinah

About Us

At Crowne Plaza^®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility – through hotel colleagues who Dare to Connect! 

Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker. When we Dare to Connect, it means we: 

Dare to Make the First Move… we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests. 

Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it. 

Relate to Business Needs… we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important. 

Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time. 

Relationships:

1. Reports to the Assistant Front Office Manager or delegate. 
2. Interacts, cooperates with individuals within the Front Office Department.
3. Interacts, cooperates with Department Heads and Hotel employees as appropriate.
4. Must speak fluent Chinese language.

Duties and Responsibilities

• Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS       
• Be familiar with all guest rooms to ensure rooms sales are maximized in accordance with selling strategies
• Be aware of functions, facilities, promotions and events taking place in the hotel                                   
• Process all cashiering transactions in accordance with Front Office Accounting Standards.
• Responsible for float and ensure all accounting procedures are adhered to.                           
• Receive, process and confirm all reservations whether inbound or outbound
• Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly                  
• Follow all Credit Policy and procedures                                                                                                          
• Maintain all documentation as required                                                                                                           
• Liaise and follow up any actions required for guests                                                                                     
• Control and monitor the allocation of rooms                                                                                                   
• Courteously handle all incoming and outgoing telephone calls for guests and staff                
• Be fully conversant with all hotel emergency procedures                                                                            
• Ensure correct billing of all telephone charges to guests and monitor all administration extensions
• Process wake up calls                                                                                                        
• Maintain guests voice mail system and manual message system                                                              
• Maintain all additional equipment required for all voice communication                                                    
• Receive guest enquiries and appropriately handle and log                                                                         
• Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
• Maintain parcel log and follow procedures.
• Maintain log for all incoming / outgoing keys.
• Maintain privacy of guests with reference to room numbers, names, nationality, etc.
• Weekly safe box inventory.
• Update guest registration cards, update guest profile.
• Report anything considered as health or safety hazard & be aware of the Crowne Plaza Hotels   Health & Safety Policy

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG® brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5400 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG® and at IHG we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com