People & Culture Manager - InterContinental Boston
Hotel Brand: InterContinental
Location: United States, Massachusetts, Boston
Hotel: IC - Boston (BOSHA), 510 Atlantic Ave, 02210
Job number: 164722
Hiring Salary: USD 74,000.00 - 78,000.00
ABOUT INTERCONTINENTAL® BOSTON
A landmark of luxury and sophistication, InterContinental® Boston graces the city's historic waterfront, earning accolades such as ‘Best Hotels in the World’ by Condé Nast Traveler. With 424 elegantly modern accommodations, stunning panoramic views, a Forbes Travel Guide Four-Star Spa & Fitness Club, 32,000 square feet of premier event space, and globally inspired culinary experiences, we set the standard for luxury hospitality in New England.
Your Day to Day
People
Create programs to foster a positive work environment for all employees. Support and administer an annual colleague satisfaction survey
Educate and train colleagues on aligned to company standards to foster productivity and enhance performance
Welcome and conduct onboarding and new colleague orientation
Oversee maintenance of accurate and up-to-date personnel files and records for all employees
Strong background in recruitment to ensure hotel or company hiring standards and applicable laws and regulations are followed
Build great relations with outside contacts
Financial
Support the P&C department budget and control expenses
Guest Experience
Develop creative ways to inspire and motivate team members to provide guests with a unique experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Ensure compliance with relevant employment laws, policies and procedures
Support the annual P&C compliance/standards self-audit
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Accountabilities
May supervise coordinator(s) in a larger hotel
What we need from you:
High school diploma / secondary education / equivalent
3 years’ related experience in Human Resources, or an equivalent combination of education and experience
Strong recruitment and training background
Some college courses in Human Resources, Employment Law or related field preferred.
Must speak fluent English
Other languages may be preferred
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What We Offer
At InterContinental Boston, our colleagues are the heartbeat of our success. We are proud to offer:
Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
- Matching 401(k) plan
- Paid time off and wellness programs
- Complimentary dry cleaning and employee meals
- Global hotel discounts across IHG’s 7,000+ hotels and exclusive access to additional perks
- A supportive and collaborative work environment committed to your personal and professional growth
- Most importantly — the freedom to be yourself and thrive in an environment that celebrates individuality
Join Us — Lead with Passion. Inspire with Excellence.
At IHG Hotels & Resorts, we believe in True Hospitality for Good — making our guests and colleagues feel welcome, cared for, recognized, and respected.
As ambassadors of the InterContinental brand, we take pride in our passion for culture, our global perspective, and our ability to create enriching experiences in inspiring surroundings. If you are ready to share your expertise and grow within the world’s most international luxury hotel brand, we welcome you to go further together with us.
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Hiring Salary: USD 74,000.00 - 78,000.00
