Marketing & Communication Executive

About Us: 

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe! 

Your Day to Day: 

Marketing & Communication Executive responsibilities is to be the custodian of the Indigo’s digital strategy, public media, and web imagery. Assist in the formulation of strategies to build a lasting digital connection with consumers. In addition to developing and enhancing the property’s content and sustainability efforts and executing developmental and environmental initiatives in the property.

1. Assist in producing our marketing strategy, reports and driving digital materials.
2. Plan and monitor the ongoing company presence on social media channels and all online channels including third party websites.
3. Measure performance of digital marketing channels on a monthly, quarterly, and yearly basis. 
4. Acquire insight into online marketing trends and keep strategies up to date. 
5. Develop new marketing initiatives such as new social media content, events, or crossover collaborations to strengthen engagement with target audience.
6. Maintain consistency and brand presence on all online channels.
7. Track online reputation and update brand website for the Resort. 
8. Liaise with the PR agency and marketing HQ team to ensure that tasks are completed and delivered within the deadline.
9. Other tasks and responsibilities assigned by the General Manager and Director of Sales & Marketing.
10. Come up with ideas, create detailed plans, and build relationships with partner organizations.
11. Implement and coordinate a range of activities and initiatives, which are designed to have a positive impact on the environment and local communities. 
12. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
13. Performs any additional duties as directed by the General Manager and Director of Sales & Marketing.
14. Stays current with developments in the field of communication sustainability and makes appropriate suggestions and recommendations.
15. Is fully conversant with all health and safety, fire and emergency procedures.
16. Always maintain a very high standard of personal hygiene, dress code and demeanour.
17. Polite and professional in any situation, particularly where the image and reputation of the hotel are represented.
18. Attends meetings and training as required.
19. Ensure that all activity is carried out honestly, ethically and within the parameters of local Law.

What we need from you: 

• Bachelor’s degree in marketing, Business Administration, or related field; master’s degree is a plus.
• Proven experience in marketing management within the hospitality industry, with a focus on guest experience and responsible business.
• Strong financial acumen and experience in managing marketing budgets.
• Excellent leadership and communication skills, with the ability to inspire and lead a diverse team.
• A creative mindset with a strong understanding of content marketing and brand management.
• Knowledge of sustainable business practices and corporate social responsibility.

How do I deliver this: 

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.