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Manager Hotel Performance Support

Hotel Brand:
Location: Brazil, São Paulo, São Paulo

Hotel: Corp Brazil, Alameda Jau 536, Suite 3S-D, 01420-000

Job number: 138836

2482x804-hoteloperationsperformance
2482x804-hoteloperationsperformance

About the Role: Join IHG as a Hotel Performance Consultant, where you’ll be the key support for hotel owners, driving performance and fostering growth. You’ll manage a portfolio of approximately 50 hotels, collaborating with owners and General Managers to create strategic plans and enhance hotel operations.

Key Responsibilities:

  • Lead annual strategic meetings with owners and GMs to set performance goals.
  • Conduct bi-monthly virtual consulting calls to discuss revenue opportunities and operational strategies.
  • Develop actionable plans to improve hotel performance across various metrics.
  • Address inquiries from hotel leadership regarding operations, revenue management, and brand initiatives.
  • Collaborate with internal teams to resolve complex issues and support hotel openings or renovations.
  • Maintain strong relationships with owners, ensuring they are informed and engaged.

Qualifications:

  • Bachelor’s degree in Hotel Management, Business, or a related field.
  • 4-7 years of experience in customer service within the hospitality industry, focusing on hotel operations.
  • Strong knowledge of revenue management, sales, and marketing strategies.
  • Excellent communication skills, both verbal and written.
  • Proven problem-solving abilities and attention to detail.

Why Join Us?

  • Be part of a dynamic team that drives hotel success and enhances guest experiences.
  • Opportunity to work with a diverse portfolio and make a significant impact on hotel performance.
  • Travel opportunities (less than 50%) to engage with hotel owners and teams.

Apply Now! If you’re passionate about hospitality and ready to make a difference, we want to hear from you!

 

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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