Loyalty Manager 忠实客户经理
Hotel Brand: Hotel Indigo
Location: China, Beijing, Jiuzhaigou
Hotel: Jiuzhai (LNLJH), Zhangzha Town,Jiuzhai County, Aba Autonomous Prefecture, 623402
Job number: 125981
- 接受优悦俱乐部会员申请。
- 满足客人特殊要求。
- 处理客人投诉，在必要时为客人提供咨询，跟踪错误行为。
- 定期计划并参加优悦会及重要客人鸡尾酒会和必要社交活动，进一步提高服务。
- 定期组织有关优悦俱乐部活动的会议，以便更好的交流，及确保工作正常运作。
- 更新优悦会奖励培训计划，确保员工的执行符合要求。
- 维护回头客档案系统。
- 促进酒店内房间及设施的销售。
- 完成管理层安排的任务。
- 展示积级和热情的态度来完成部门的目标。
- 用自己的方式使宾客打到满意，在客人离开时，为客人留下良好的酒店印象。
- 遇见并满足客人需求，带领团队以自己的方式创造惊喜故事。
- 根据运作需要总是愿意主动提供协助。
- 一专多能，通过培训和学习在其它岗位上同样发挥自己的特长。
- 必须有义务学习除本专业以外的其他专业领域知识与技能。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
