Lobby Senior Host 前台主管
Hotel Brand: Hotel Indigo
Location: China, Beijing, Nanjing
Hotel: Nanjing Garden Expo (NKGGO), No.8 Linxiu Road, Tangshan Street, Jiangning District, 211131
Job number: 113721
• 完成所有大堂接待员的工作职责，及以下工作职责
• 开交班会，确保员工都清楚酒店活动及操作要求。
• 监督指定班次期间前厅的运作，包括：
• 客人信息的维护
• 本地活动信息的维护
• 编写入住率统计
• 监督公共地址系统的使用
• 监督团队预订
• 协助处理重大投诉
• 监督班次期间的出纳员活动，包括：
• 现金处理和银行程序
• 处理不定期付款
• 教导员工信用政策及设施
• 教导员工现金安全程序
• 执行债务人控制
• 准备报告
• 监督出纳员系统
• 与电脑部主管协作，确保酒店系统根据标准正常运行。
• 确保对所有被拒绝的业务做出记录，并上报给前厅部经理。
• 有能力去处理客人的投诉
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
