Japanese Guest Relation Officer
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Thailand, Bangkok
Hotel: CP - Bangkok Lumpini Park (BKKCP), 952 Rama IV Road, 10500
Job number: 169693
•Greet VIP guests personally and provide in room check in
•Inspect all VIP rooms prior to arrival and review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
•Perform check-in and check-out for the VIP guests and to assist at the reception counter when required.
•Ensure smooth communication between Japanese guests and staff, offering interpretation and translation support as needed.
•Assist with translations of various materials, including information documents, guest directories, menus, and others as required
•Provide accurate information about services, facilities, and local attractions in both Japanese and English.
•Handle guest inquiries, requests, and complaints with professionalism and cultural sensitivity.
•Support other team members on Japanese language and cultural comprehension.
•Assist with translations of various materials, including informative documents, guest directories, menus, and others as required
•Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
•Ensure Priority members consistently receive all benefits. Repeating guests and other VIP’s receive special recognition and services.
•Provide in room registration for our VIP guests upon their request
•Liaise with other departments and necessary outside contractors to ensure excellent service delivery.
•Maintain repeating guest history system efficiently.
•Assist with Club Lounge’s operation when required
•Assist guests and escort them to locations within the hotel upon their request
•Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guest needs
•Be flexible to rotate duties based on business needs and assigned responsibilities
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