Instant Service Supervisor
Hotel Brand: InterContinental
Location: Jordan, Amman
Hotel: IC - Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014, 11180
Job number: 165659
Key Requirements
Directs, supervises and coordinates the activities in Telecommunication department
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
Establishes and maintains effective employee relations
Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
Maintains up to date list of all telecommunication equipment
Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
Prepares and controls departmental budgeted
To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
Supervising People
Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
Participate in staff recruitment
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for performance review discussions in line with company guidelines
Ensure new staff complete their Orientation program on a timely basis
Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
Conduct effective staff briefings to communicate guest requirements and shift priorities
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