Housekeeping Supervisor - Crowne Plaza Resort Guam

Job Requirement:

1. Must be resident of Guam. Able to work on Guam without any work visa.
2. Hourly non-exempt position, $13.00 per hour.
3. At lease two (2) years of experience in Resort housekeeping in a lead or supervisory capacity.

What’s the job?

The Housekeeping Supervisor supervises the safety, cleanliness & upkeep of all guest rooms, public areas and laundry operations. This involves daily inspection, maintenance, reporting and follow through. This role ensures compliance with the brand; federal and state, and/or local regulatory and inspection requirements as well as supervision and inspection of the work of assigned housekeeping attendants to ensure product and service quality standards are met.

• team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.
• Lead the team by example by promoting and maintaining a safe and positive workplace.
• Maintain regular and consistent attendance, appearance, and attitude
• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments
• Advice managers on daily staffing recommendations
• Communicate management goals and ensure compliance of policies and procedures
• Conduct pre-shift briefings as requested by managers
• Assist in conducting performance appraisals and other HR-related actions as requested by managers

Financial

• Implements the preventive maintenance program to ensure the facility is well maintained and safe for colleagues and guests.
• Controls expenses and minimize waste within all areas of housekeeping.
• Ensures completion of all opening and closing procedures to include distribution of housekeeper’s daily assignment, filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Supervises inventory of supplies, parts and equipment efficiently to minimizing waste, achieve cost per room goals for supplies and labor.
• Supervises assigned projects, monitors service performance, and ensures timely completion of projects within budget.

Guest Experience

• Supervises the quality delivery of housekeeping programs and laundry services.
• Inspects guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the Resort are clean and in good repair, bringing to life the Crowne Plaza brand.
• Supervises safety and ensures maintenance and upkeep of guest rooms, public areas, laundry, equipment, lighting, heating, air conditioning (HVAC), and ventilation.

Responsible Business

• Consult with managers to identify and realize optimal service delivery standards
• Be familiar with emergency response plans and be able to execute accordingly
• Ensure that work area is neat, organized and clean
• Responsible for the proper on-boarding, training and development of direct reports
• Initiate and innovate concepts that assist Front Office operations
• Adhere to and ensure compliance of all Resort and Departmental policies
• Ensure any potential or real hazard is reported appropriately and immediately
• Maintains rapport with key community contacts to ensure a visible presence in the local community.
• Promotes and drives engagement in Green Engage.
• Ensure proper handling of chemicals and cleaning solutions.
• Perform other duties as assigned

What we need from you

1. Education - High School Diploma or equivalent
2. Service years - At lease two years of experience in Resort housekeeping in a lead or supervisory capacity.
3. Language - Fluent in English (speaking, listening, reading and writing)
4. Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions. 
• Basic math skills, reading, and writing are used when completing paperwork.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.Preferred (if required)
• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, climbing and crawling

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans