Housekeeper/Room Attendant-IHG Army Hotels HAAF

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. 

Your day to day

DUTIES AND RESPONSIBILITIES:

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.  May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• May regularly assist with deep cleaning projects
• Cleaning of pet rooms where dogs and/or cats have been/are present
• May assist with other duties as assigned.

What we need from you

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred. This is an exterior property, and you will be working outside for a significant portion of your day.

This property is located on a US Military Installation.  Successful completion of a Federal Background check will be required to access the installation in order to attend an interview for this position, and will be required to be renewed annually at minimum. DOD, Military Retiree, Spouse or Dependent card holders will be able to use their ID cards in-lieu of these procedures.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
• Will be required to work most weekends, and/or holidays.

What we offer

Pay for this position is $15.91 per hour.  In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.