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Hotel Performance Support Manager

Hotel Brand:
Location: Germany, Frankfurt

Hotel: Corp Frankfurt, Thurn-und-Taxis-Platz 6, 60313

Job number: 143069

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2482x804-hoteloperationsperformance

We’re seeking a proactive and results-driven Central Performance Delivery Manager (Hotel Performance Support) to help our hotels, across a number of brands, operate at their best, ensuring efficiency, profitability, and exceptional guest experiences. This role works closely with hotel General Managers to align on performance plans, implement IHG tools, and drive the adoption of best practices. If you thrive in a collaborative environment and enjoy delivering impactful strategies, this is the perfect opportunity for you.
 

Your day to day
•    Deliver virtual consulting sessions to hotel GMs, focusing on IHG tools, standards implementation, and operational excellence.
•    Develop and monitor tailored performance plans, including action priorities, service support strategies, and recommendations for capital improvements.
•    Analyse hotel performance to identify opportunities, design strategies, and implement programs that enhance guest experiences and drive results.
•    Build strong relationships with hotel leaders, offering guidance, resolving operational issues, and connecting them with specialist resources as needed.
•    Collaborate with Field Operations teams to ensure alignment on performance action plans and generate synergies across efforts. 
 

What we’re looking for
•    Fluent English and German languages are essential. Other languages are advantageous.
•    General Manager or Head of Department experience in international hotel brand operations or commercial roles.
•    Ability to build strong relationships within a vast and matrix-led organisation. Similarly, you will have the aptitude to collaborate and influence at all levels.
•    Experience participating in industry task forces.
•    Strong knowledge of IHG/Hotel systems and the ability to drive outcomes across the network.

Closing date: 20th April 2025
 

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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