Guest Services Supervisor 宾客服务主管

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Reception supplies management
o 前台物资管理
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of the PMS system
o 监督前台操作系统的使用情况
o Ensure the thorough and effective implementation of the 4 actual registrations and 5 mandatory requirements registration policy .
o 确保前台四实五必须登记政策得以良好实施
o Supervise group bookings and Coordinate and lead the front desk team to ensure excellent reception services for groups
o 监督团组预订情况，带领前台人员做好团队接待
o Assisting with serious complaints
o 协助解决严重投诉问题
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动，包括：
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。

Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
• 具有解决问题和组织能力

Qualifications –
学历
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。

Experience –
经验
• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。