Guest Services Supervisor 宾客服务主管
Hotel Brand: InterContinental
Location: China, Jiangsu, Wuxi
Hotel: Wuxi Taihu New City (WUXTA), Southwest corner of Zhenze Rd & Qingshu Rd, 210000
Job number: 110357
•热情欢迎宾客，开启令人难忘的宾客体验。
•完成所有大堂接待员的工作职责，及以下工作职责。
•开交班会，确保员工都清楚酒店活动及操作要求。
•监督指定班次期间前厅的运作，包括：
•客人信息的维护。
•本地活动信息的维护。
•编写入住率统计。
•监督公共地址系统的使用。
•监督团队预订。
•协助处理重大投诉。
•监督班次期间的出纳员活动。
•现金处理和银行程序。
•处理不定期付款。
•教导员工信用政策及设施。
•教导员工现金安全程序。
•执行债务人控制。
•准备报告。
•监督出纳员系统。
•与电脑部主管协作，确保酒店系统根据标准正常运行。
•确保对所有被拒绝的业务做出记录，并上报给前厅部经理。
•有能力去处理客人的投诉。
Who we are
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
