Guest Services Manager 宾客服务经理
Hotel Brand: InterContinental
Location: China, Beijing, Chongqing
Hotel: Chongqing Raffles City (CHGHB), No. 2 Changjiang Binjiang Road, Yuzhong District, 400010
Job number: 119888
岗位职责（夜班经理）
1、协助酒店管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息；
2、宾客服务经理在前厅部经理的直接领导下，在夜班期间负责整个酒店的正常运作；
3、要负责处理宾客的问题和投诉；
4、要负责重要宾客的迎领工作;
5、进行整个酒店的安全和日常的设备检查工作；
6、解决当班期间发生的安全问题；
7、向其它班次协调交班记录上需要沟通的事项。
岗位要求
1、大专以上学历，有同岗位工作经验1年以上；
2、能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力；
3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用；
4、注重细节，工作有责任心，敢于承担责任，执行力较强；
5、有上进心和良好的学习能力和抗压能力。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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