Guest Services Manager 宾客服务经理
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Wuhan
Hotel: Wuhan Optics Valley (WUHBL), Part of 2-3 Floor & 9-21 Floor Building B, Financial Center Optics Valley No. 668 Gaoxin Avenue, 430073
Job number: 114285
•直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
•向所有部门提供功能性支持和指导。
•按需要与酒店其它部门进行合作、协调和沟通。
•对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
•就客人的需求做出反应并解决相关问题。
•对接待部和预订部工作人员进行监督和指导。
•在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
•保证贵宾和IHG优悦会会员受到特别关照。
•协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
•监督员工的行为、制服穿着、卫生和外表形象。
•检查结帐说明并监督客人信用情。
•促进店际销售及推销酒店内的设施。
•分析房价差异报告以保证控制客房收入。
•熟知酒店紧急情况所有处理程序，在紧急情况下使用酒店管理系统（PMS）。
•确保一线员工遵从散客市场技巧并最大化的进行销售。
Who we are
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
