Guest Experience Specialist

Do you picture yourself as a Guest Experience Specialist? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel.

We are currently seeking a Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for ensuring that each guest has a memorable and enjoyable stay at our hotel.

A little taste of your day-to-day

Every day is different, but you’ll mostly be: 

• Greet and check-in guests in a friendly and efficient manner.
• Address any guest inquiries or concerns promptly and professionally.
• Coordinate with various departments to ensure guest requests are met.
• Provide recommendations for local attractions, restaurants, and activities.
• Assist with guest check-out and billing process.
• Monitor guest feedback and take proactive steps to address any issues.
• Maintain a clean and welcoming lobby area for guests.

What do we need from you?

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work well under pressure.
• Previous hospitality experience is preferred.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.