Front Office Executive

• Conducts shift briefings to ensure hotel activities and operational requirements are known 

• Supervise front office operations during assigned shift including:

  • Maintenance of guest information

  • Maintenance of information about local events

  • Compile occupancy statistics

  • Supervise the use of public address system

  • Supervise group bookings

  • Assisting with serious complaints

     

• Supervise cashiering activities during shift including:

  • Cash handling and banking procedure

  • Dealing with irregular payments

  • Instructing staff in credit policies and facilities

  • Instructing staff in cash security procedures

  • Carry out debtor control

  • Prepare reports

  • Supervise the cashiering system

     

• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs

• Take action to address these needs in order to exceed their expectations

• Create a positive hotel image in every interaction with internal and external customers

• Adhere to hotel brand standards

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

• Assist guests and escort them to locations within the hotel at their request

• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

• Maintain current Hotel information to be able to provide information to guests

Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA - FO. Accountability is directed by shift operations at the reception.

Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial.