Franchise Performance Support Manager
Hotel Brand: Holiday Inn Express
Location: China, Beijing, Xi'an
Hotel: Xi'an Intl Trade&Logistic Park (SIATZ), No.1 Building, Xi'an Port Intl Procurement Center, Gangwu Avenue, Xi’an Intl Trade & Logistics Park, 710026
Job number: 120486
Key Accountabilities
- One point of contact for Franchise Holiday Inn Express hotels Owners and General Managers
- Managing great partnerships & relationships with Owners and hotel GMs to optimize the value of IHG brands and services, and to ensure compliance with quality and operational standards
- Responsible in achieving overall Franchise Holiday Inn Express hotels Winning Metrics and RevPar in Greater China within the assigned portfolios of hotels
- Drive hotel performance through providing support and guidance to hotel General Manager and/or Owner
Key Skills & Experiences
Education
- Bachelor’s degree or equivalent in Business Management / Hotel Management
Experience
- Previous corporate based hospitality roles (preferable)
- At least 5 years in hotel operations management experience. Preferably with prior experience in managing a cross-brand portfolio of hotels
- China work experience and fluency in Chinese required
- In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles
Technical Skills and Knowledge
- Excellent leadership capabilities
- Effective communication and presentation skills
- Excellent interpersonal skills to build relationships across key stakeholders
- Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with different owners with balancing against IHG objectives
- Technology savvy with excellent administration ability
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At Holiday Inn Express, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
