Franchise Hotel - Front Office Manager
Hotel Brand: InterContinental Hotels & Resorts
Location: Japan, Tokyo
Hotel: Tokyo Bay - (TYOHB)
Job number: FRTYOHB3809
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
Every day is different, but you’ll mostly be:
- Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process for guests.
- Manage guest requests, inquiries, and complaints with a focus on delivering exceptional service.
- Supervise and coordinate the front office team, ensuring efficiency and professionalism in all interactions.
- Handle room assignments, overbookings, and ensure guest expectations are met.
- Ensure accurate billing, room availability, and reservation management.
- Monitor and manage the front office budget, ensuring effective cost control.
- Train and mentor front desk staff, fostering a positive and collaborative work environment.
- Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
What we need from you
- Previous experience in front office management or related roles within the hospitality industry.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and the ability to handle stressful situations with ease.
- A guest-oriented approach with a passion for providing outstanding service.
- The ability to manage and motivate a team effectively.
- Proficiency in both Japanese and English (business-level fluency).
- Strong organizational and multitasking skills.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
