Franchise Hotel - Director of Housekeeping at InterContinental Bellevue at the Avenue

About Us

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project consisting of 365 luxury serviced condominium units in 2 towers opening May 2024, surrounded and in synergy with the 208 rooms and suites, first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

Your day to day

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintain a high level of cleanliness in assigned areas. Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control. In addition:

• Assign personnel to established work areas or project duties.
• Plan and coordinate project work to ensure that proper frequencies are maintained.
• Ensure that staff receive proper orientation, initial training and ongoing education.
• Ensure duty lists are always revised and current. Review duty lists with regular and relief associates periodically.
• Ensure that proper supply control guidelines are followed, and staff is trained in the use of all chemicals.
• Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required.
• Attend and participate in departmental staff meetings on a scheduled basis. Attending ongoing staff development and training courses as offered by company and facility.
• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential.
• Discipline associate’s when necessary, according to progressive disciplinary guidelines.
• Monitor associates' attendance and take proactive action when patterns of absenteeism are observed.
• Keep records and appropriate logbooks current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
• Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.
• Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance. Ensure that all equipment is clean and professional in appearance at all times
• Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate department. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates when needed.
• Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up.
• Participate in associate performance evaluations and make recommendations as needed. Conducts associate performance evaluations with guidance and approval from General Manager, Hotel Manager or the Director of HR.
• Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate department.
• Assure that the integrity of security at the facility is maintained at all times.
• Handle special requests or projects and perform other duties as assigned.
• Assist housekeepers on an as-needed basis.
• Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times.
• Manage associate schedules to ensure for coverage at all times.
• Maintain visibility to the team, by maintaining an open-door policy.
• Clean and/or inspect guest rooms if needed.
• Implementation and training for the team as required for the IHG brand requirements (IHG Way of clean). 
• Other duties as assigned.

What we need from you

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibits initiative, responsibility, flexibility and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Ability to use working knowledge of working environment to meet established goals and objectives.
• Ability to stand and/or walk for long periods of time.
• A minimum of 2 year's supervisory experience in housekeeping or service-related field with high customer/client contact required.

EDUCATION: High school diploma or equivalent. 

What we offer

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

In addition to competitive salary, we also offer a comprehensive benefits program.

·             Medical, dental and vision insurance

·             Free parking

·             Supplemental Medical insurance including Hospital Indemnity, Accident insurance and critical illness

·             Basic Life and accidental dismemberment

·             Life insurance buy ups

·             Employee assistance programs

·             Competitive matching 401 k

·             Pet insurance

·             Hotel discounts program

·             Paid time off

·             Paid Holidays

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Salary Range for this position- $85,000 - $90,000 annually