Franchise Hotel - Assistant Front Office Manager
Hotel Brand: Holiday Inn Express
Location: United States, Pennsylvania, Fort Washington
Hotel: Ft. Washington - Philadelphia - (FTSPA)
Job number: FRFTSPA1315
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
HOLIDAY INN EXPRESS & SUITES FORT WASHINGTON, PA
Seeking an experienced, motivated, customer service oriented Front Office Assistant Manager / Guest Services for Torchbearer award-winning Holiday Inn Express and Suites in Fort Washington, PA.
Your day to day
- Assist Managing all Front Office operations including but not limited to guest service and registration, room inventory and availability, policy and procedure implementation, product quality and overall profitability
- Ensure compliance with IHG standards
- Monitor and assess service and satisfaction trends, address issues and make improvements accordingly
- Assist FOM Respond to guest requests, inquiries and issues in a timely and friendly manner
- Confirm all management directions and guest special requests or needs are noted in the Property Management System for action by the appropriate hotel department prior to arrival
- Ensure employees have current knowledge of hotel systems, facilities, pricing and policies, and possess knowledge of the local area and events
- Other duties as directed by Front Office Manager
What we need from you
- High school graduate or equivalent
- Outstanding customer service and leadership qualities
- Excellent communication and organizational skills
- Flexible schedule; must be available to work all shifts, weekends and holidays as needed
- Ability to work well without supervision, and to organize and track multiple projects with large amounts of detail necessary
- Ability to meet deadlines and work well in pressure situations
- Proficiency in Microsoft Word and Excel
What we offer
Benefits * Health and dental insurance offered after 60 days
- 401(k) plan offered after one year/1,000 hours of service
- Eligibility to participate in IHG team member travel rates
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
