Food & Beverage Attendant

Job Overview:

Holiday Inn Express Malta is excited to welcome an enthusiastic Food & Beverage Attendant to our vibrant team on a full-time basis. As a Food & Beverage Attendant, you will oversee, enhance, and ensure a pleasant breakfast experience for our guests. Your expertise will directly contribute to maximizing guest satisfaction while working within a dynamic environment.

Join us in creating unforgettable memories!

Responsibilities:

• Perform opening duties such as setting tables in the morning inside and outside for breakfast, wiping tables and chairs and replenishing condiments when necessary.
• Assist Senior supervisor and hosts to meet, greet, and seat guests.
• Following up on food and beverage orders with the back of house (BOH).
• Proactively checking on guests to establish satisfaction with the product and overall experience and providing management with feedback.
• Ensure the buffet is properly set up, with clean and accurate labels for each item, and replenish food as needed.
• Perform closing duties, including cleaning tables and chairs, refilling condiments, removing breakfast menus, and setting up the café menu.
• Prepare and cook breakfast items while setting up the buffet.
• Wash all F&B tableware and ensure cleanliness.
• Collect used tableware from dining areas.
• Retrieve orders from the bar and kitchen.
• Collaborate effectively as a team to maintain smooth operations.
• During the breakfast operation, empty used tables need to be cleared and set up for a new guest.
• To make sure the daily cleaning schedule is followed as according to procedures.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Requirements:

• Previous experience in a similar position will be considered an asset
• Food Handling Certificate
• Excellent English both written and verbally, any other language ability will be an advantage 
• Excellent communication and interpersonal skill with understanding of customer service skills
• Well-groomed, professional appearance.
• Available to a 5-6-day shift, weekends and holidays, based on a 40-hour week.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.