Director of Spa at Regent Bali Canggu

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Do you see yourself as Director of Spa at Regent Bali Canggu?

As Director of Spa, you are responsible for monitoring and coordinating activities of Spa team members, delivering Spa services, including retail, foot reflexology, program coordination, reservations, reception desk, massage and locker room areas. Also ensuring guest and employee satisfaction and achieving the operating budget. 

Your day to day 

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. 
• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
• Identifies departmental training needs and in conjunction with the Training manager develops respective 
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Maintains the highest level of discretion and privacy during any guest interaction 
• Monitor the upkeep of displays around the Spa facility and oversee the set-up of an attractive retail display area
• Ensures the appropriate manning levels exist on a daily basis for all positions such as, spa welcomer, Spa Therapist and Spa Attendant.
• Evaluate Spa performance on a daily basis and take corrective action when necessary
• Monitoring overall service standards in relation to operational policies and procedures
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Monitor cost effective usage of all spa related materials and assets
• Prepare monthly reports that would include Spa revenue, operational issues and manning 
• Manages the sale and promotion of departmental products and services
• Anticipates economic business level fluctuations and prepares action plans

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.