Director of Human Resources

About us

InterContinental Singapore Robertson Quay

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Holiday Inn Singapore Little India

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn Express Singapore Clarke Quay

Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

Your day to day

As Cluster Director of Human Resources, you’ll be overseeing three Hotels – InterContinental Singapore Robertson Quay, Holiday Inn Singapore Little India and Holiday Inn Express Singapore Clarke Quay. You’ll drive the human resources functions and initiatives such as talent acquisition, employee compensation & rewards, employee relations and training programmes, to ensure compliance, growth and development for hotel team members. You’ll act as a catalyst for team culture whilst ensuring colleagues deliver the guest experience that is unique and will bring the brand(s) to life. You'll also act as an advisor to support the General Manager and leadership team on all people-related issues. ​

People

• Create programmes to foster a positive work environment for all employees. Support and leads the annual team member satisfaction survey ​
• Educate and train managers on HR disciplines to foster productivity and enhance performance ​
• Ensures that new team members orientation and on-boarding is in accordance to the IHG employee experience expectations ​
• Ensures that all human resources administrative requirements are compliant and up-to-date. ​
• Ensure hiring standards and applicable laws and regulations are followed ​
• Be a strong advocate and build the necessary connections within the HR environment. ​

Financial

• Responsible for managing the annual HR budget. ​
• Monitors staffing levels in alignment to labour standards to manage costs ​
• Mitigate financial risks associated with employee relations issues ​
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness ​

Guest Experience

• Inspire and motivate team members to be able to provide guests with a unique experience ​
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction ​
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. ​

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community ​
• Ensure compliance with relevant employment laws and hotel or company policies and procedures ​
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes ​
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues ​
• Other ad-hoc duties ​

What we need from you

• Bachelor’s degree / higher education qualification / equivalent ​
• 5 years’ of related experience in HR ​
• Currently in a leadership role managing a diverse team ​
• Ability to maintain confidentiality on all HR related matters ​
• High level of integrity and credibility. ​
• Strong effective communication and comprehension.

What we offer

In return for your hard work, you can look forward to a highly competitive compensation and benefits package – including:

• 5-days work week
• Birthday Off
• Learning and Development Opportunities
• Medical Benefit
• Dental/ Optical/ Health Screening Benefit
• Insurance Coverage
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com