Concierge 礼宾部主管

Job Description

Responsible for the efficient handling of guest luggage, adhering to proper check-in and check-out procedures, rostering of staff, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main  entrance.

To assist the Doorman and supervise on traffic control along the driveway during

peak hours

Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)

工作职责

负责按照正确的入住和离店工作程序高效率的处理客人的行李，编排工作人员的工作班次，指导和监督身着制服的员工，并检查和保持一楼大厅和正门的卫生保洁。

在高峰期对门僮进行协助，并监督对车道的交通控制。

负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职

责进行培训。

Qualification

High School or Vocational Certificate  in Hotel Administration, Hotel Management or equivalent

2 year experience in guest service or customer service, or an equivalent combination of education and experience.

任职资格

具有酒店行政管理，酒店管理或相关的高中或专业证书。

拥有2年宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景。