Bell Captain - InterContinental Singapore

Your day-to-day

• Adhere to all standards in accordance with the Brand Standards pertaining to welcoming and departing guests, baggage handling, delivery of items and newspapers, etc
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby, driveway, and Concierge area’s appearance reflect highly on the hotel and Company
• Trained on systems, security, and service and quality standards in accordance with the Brand Standards
• Maintains a willingness to please attitude and give undivided attention to any approaching guests
• Monitor and direct traffic activity of taxis, hotel limousines, guest vehicles etc to ensure smooth and efficient flow of traffic at the hotel driveway
• Actively develop positive and effective communication between Bell Service and all other operational departments and Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries

WHAT WE NEED FROM YOU

• Secondary school or equivalent, with 3 years’ experience in guest service or customer service, or an equivalent combination of education and experience.
• Great communication skills. Must speak fluent English and local language with other additional languages preferred
• Computer literate (excel, word, office)
• Carrying or lifting items weighing up to 50 pounds