Banquets Operations Manager

Key Responsibilities
1. Banquet Operations Management
Manage the daily operation of all banquet functions, meetings, conferences, weddings, and special events.
Ensure event setups comply with Banquet Event Orders (BEOs), resort standards, and guest requirements.
Conduct pre-function briefings and post-event reviews with the team.
Monitor service delivery throughout events and resolve operational issues promptly.
Ensure proper maintenance and inventory control of banquet equipment, furniture, linens, and operating supplies.
2. Guest Experience & Service Excellence
Maintain the highest levels of guest satisfaction during all events.
Meet event organizers and VIP guests to ensure expectations are met.
Handle guest feedback and complaints professionally and effectively.
Drive continuous improvement initiatives to enhance banquet service quality.
3. Team Leadership & Development
Lead, coach, and motivate the Banquet team to achieve operational excellence.
Develop staffing schedules according to business volume and forecasted events.
Conduct regular training sessions on service standards, grooming, safety, and brand standards.
Perform performance evaluations and support succession planning within the department.
Foster a positive and engaged work environment.
4. Financial & Cost Control
Manage labor costs, operating expenses, and departmental budgets.
Control banquet beverage and operating supply costs.
Ensure efficient use of manpower and resources while maintaining service standards.
Support revenue optimization through upselling opportunities and operational efficiencies.
5. Event Coordination
Collaborate closely with Sales, Events, Culinary, Stewarding, Engineering, Housekeeping, and Security departments.
Attend event planning meetings and ensure all operational requirements are communicated effectively.
Ensure smooth coordination during large-scale events and peak periods.
Support site inspections and client visits when required.
6. Health, Safety & Compliance
Ensure compliance with food safety, hygiene, occupational health, and fire safety standards.
Maintain banquet areas in a clean, safe, and organized condition.
Ensure all team members understand emergency procedures and safety protocols.
Comply with local regulations and company policies.
 

Qualifications
Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, or related field.
Minimum 3–5 years of experience in Banquet Operations, with at least 2 years in a supervisory or managerial role within an upscale hotel or resort.
Strong knowledge of banquet service, conference operations, and event management.
Excellent leadership, communication, and interpersonal skills.
Strong financial acumen and cost-control capabilities.
Fluent English communication skills; additional languages are an advantage.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Key Competencies
Leadership & Team Development
Event Execution Excellence
Guest-Centric Mindset
Planning & Organization
Problem Solving & Decision Making
Financial Management
Communication & Stakeholder Management
Attention to Detail
Multitasking Under Pressure
KPI Examples
Guest Satisfaction Score (Event/Meeting Planner Survey)
Event Execution Accuracy (% BEO compliance)
Labor Cost %
Banquet Revenue Achievement
Employee Engagement Score
Training Completion Rate
Health & Safety Compliance Score
Banquet Equipment Loss/Damage Rate