AM Server FT - The Americano

A beacon of southern luxury, InterContinental Buckhead Hotel brings the InterContinental Life experience to Atlanta’s prestigious Buckhead neighborhood. Forbes Recommended, this is an award-winning property that is consistently ranked among the world's best hotels with 422 rooms and 31,000 square feet of state-of-the-art multi-function space accommodating up to 1,100 guests. The InterContinental Buckhead recently underwent a seamless renovation in 2022, all while maintaining its high standard of service and hospitality.

RELATIONSHIPS:

1. Reports directly to the Restaurant Manager.
2. Co-operates & communicates with other employees
3. Interacts with guests as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Serves food and beverage to guests in established service style and standard.
2. Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
3. Maintain constant flow of communication with and to the team.
4. Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
5. Relays orders to kitchen following established procedures
6. Monitors guests to fulfill additional requests.
7. Maintains supplies of China, Cutlery and Condiments for side station, keeping station clean and orderly.
8. Assists Hostess in guests service greeting and seating
9. Communicates politely and display courtesy to guests.
10. Communicates to his/her manager any difficulties, guest comment and other relevant information
11. Sets and clears tables ensuring standards are met.
12. Folds linen napkins prior to and after each shift.
13. Collects Food & Beverage orders from the kitchen, returns used china, glass and silver to the dishwashing area.
14. Follows the procedures on Cash handling and Bill presentation; including audit and closing all bills correctly in Micros and depositing cashier envelop(s) to the Front Desk drop safe.
15. Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
16. Performs duties noted on the daily tasks & cleaning schedule
17. At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
18. Establishes and maintains effective employee working relationships
19. Attends and participates in daily briefings and other meetings as scheduled.
20. Attends and participates in training sessions as scheduled.
21. Implements the hotel and department regulations, policies and procedures including but not limited to:
    1. House Rules and Regulation
    2. Health and Safety
    3. Grooming
    4. Quality 
    5. Service
    6. Hygiene and Cleanliness
    7. Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS AND SKILLS:

Essential:

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guest.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication. 
• Must be TIPS Certified prior to or after hire
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

Desirable:                    

• Previous job-related experience.
• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today