宾客服务经理 Guest Services Manager
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Chongqing, Chongqing
Hotel: Chongqing New North Zone (CKGHI), No.1 Longhuai Street, Economic & Technological Dev Park, New North Zone, 401122
Job number: 126306
财务回报
•与上级领导和财务总监一起编制和管理部门预算
•检查结帐说明并监督客人信用情况
员工团队
•在高峰期向前厅部工作人员和其它所有部门提供支持和协助
•促进店际销售及推销酒店内的设施
•与上级一起进行人力规划和管理需求
•与上级领导和财务总监一起编制和管理部门预算
宾客体验
•直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通
•向所有部门提供功能性支持和指导
•按需要与酒店其它部门进行合作、协调和沟通
•对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视
•就客人的需求做出反应并解决相关问题
•保证贵宾和优悦会会员受到特别关照
•定期检查一线各部门和二线各部门的清洁状况
•协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行
•监督员工的行为、制服穿着、卫生和外表形象
企业责任
•完成其它分配的任务。可能需要担任值班经理
•熟知酒店紧急情况所有处理程序
•确保一线员工遵从散客市场技巧并最大化的进行销售
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
