前厅经理
Hotel Brand: Holiday Inn
Location: China, Jiangsu, Nantong
Hotel: Nantong Oasis International (NTGOC), 199 North Avenue, 226000
Job number: 116964
确保您自己和团队都能做到热情欢迎宾客，并与宾客真诚道别
确保前厅员工为宾客提供快捷、专业和个性化的服务
通过快捷的个性化服务为宾客提供难忘的体验，不忘发现并记录宾客的喜好
解决宾客的问题，并充分利用宾客的反馈来提升宾客满意度
以恰当的方式对宾客的投诉予以回应
在极短的时间内建立良好的宾客关系
对前厅和公共区域进行例行检查，若发现任何问题马上采取行动
管理日常人员配备需求，规划和分配工作
通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工
确保员工获得与操作系统、安全、现金处理流程、服务和标准相关的恰当培训
确保团队拥有高效完成工作所需的工具和设备
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
