前厅宾客服务专员
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Guangdong, Zhuhai
Hotel: Zhuhai City Center (ZUHCH), No.188 Jingshan Road,Jida, 519015
Job number: 120713
1、随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。2、按照既定工作程序为所有来客登记并安排房间。
3、履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
4、为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
5、随时负责回应客人关于使用保险箱服务的要求。
6、处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。
7、确保客人在离店时会对酒店的服务有很好的印象。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
