预订部文员Reservations Agent

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques · Promote the Hotel’s (and ICHG generally) products and services · Maintain a high level of product and service knowledge about all ICHG Hotels in your region · Develop and maintain a regular pattern of sales calls · Prepare and execute action plans which increase reservation sales and associated business · Record and process reservations made by phone/fax/email · Accept wait list reservations · Process amendments to reservations such as extensions, early departures, etc · Manage “no show” reservations by investigation and recording of same