接线员
Hotel Brand: Holiday Inn
Location: China, Sichuan, Chengdu
Hotel: Chengdu Century City-WestTower (CTUHI), No.208 West Tower, Century City Boulevard, 610041
Job number: 133918
- Process all incoming and outgoing calls accurately and courteously
- 正确并礼貌地处理所有打进和打出酒店的电话。
- Records and controls accurately wake up calls
- 准确记录并管理叫早服务。
- Pages guests in co-operation with concerned departments
- 与相关部门合作，对客人进行呼叫。
- Records all entries on traffic sheets
- 将所有条目记录到电话单上。
- Assists guests with international calls and directory queries
- 协助客人处理国际长途和号码查询。
- Calls guests by name whenever possible
- 尽量称呼客人的姓名 。
- Pages staff member when requested
- 如有需要，对工作人员进行呼叫。
- Abides by principles of guest privacy
- 遵守保护客人隐私的原则
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- 满足客人的需要或请求，并向总机主管汇报投诉情况。
- Report on logbook daily
- 每日记下工作日志。
- Bill call costs
- 提供电话费单据。
- Aware of local telephone listings and frequently dialed numbers
- 熟悉当地电话表以及常拨号码。
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
- Advises defects on switchboard equipment to Supervisor
- 向主管汇报总机设备出现的问题。
- Maintains a clean work environment
- 保持工作环境的清洁。
- Attends to all guest queries and requests promptly
- 及时处理客人的所有问询和要求。
- Maintains detailed knowledge of the Hotel’s fire, life and safety system
- 熟知酒店的消防、救生和安全系统。
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
- 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
- Maintain Hotel Information
- 保管酒店相关信息。
- Maintain and execute Finance standards and procedures.
- 遵照所有财务标准工作程序。
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