总经理 - 西安高新科技草堂科创园智选假日酒店

Hotel Brand:
Location: China, Shanghai, Shanghai

Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 137800

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职位简介

作为总经理，您将负责酒店的日常管理，把控运营和方向，最大限度提高销售额和收入，提升财务回报，增强宾客体验，确保营运安全。您将引领团队成员发展，推行品牌标准，打造酒店及品牌在当地的知名度，并有效管理业主关系和合作伙伴关系。

您的日常工作

员工团队

制定与酒店服务理念相一致的计划和措施，增强团队融入度

制定、实施和监督团队成员继任计划，培养后备力量

为团队成员制定绩效和发展目标，并提供指导、辅导和定期反馈，以提高绩效表现

根据公司规则和政策监督与人力资源相关的行动

有效管理业主关系和合作伙伴关系，包括所有关键利益相关者

宾客体验

遵守品牌标准和服务标准，履行品牌大使职责

推动客人满意度目标的实现

与同事和酒店团队成员合作，建立并实施满足或超越宾客期望的服务和计划

积极与客人沟通——询问客人反馈意见并跟进，建立良好客户关系

财务回报

制定酒店年度资金计划、现金流计划以及市场营销方案。

分析财务状况，提高酒店收入、未来盈利能力，实现投资回报率最大化

利用分销渠道和技术平台促进收入，尽可能扩大市场份额

负责酒店资金计划和资产管理工作，与业主协作，保持或提高酒店的市场领先地位

企业责任

为客人及团队成员提供安心可靠的环境，保障酒店资产安全

作为公共关系代表，提高酒店和品牌在本地市场的认知度

推动团队成员积极参与社区组织、活动和商业业务

制定并实施环保行动计划，采取措施减少酒店的碳足迹

我们对您的要求

酒店管理、工商管理专业学士学位 / 高等教育资格或同等学历

5~10年酒店管理经验，或教育背景加工作经验达到同等水平

所需经验可能因酒店规模和业务复杂程度而异

能说流利的中文，能使用英文作为工作语言

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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总经理 - 西安高新科技草堂科创园智选假日酒店