工程主管 /技工 Engineering Supervisor/Technician

岗位职责/职位描述

JOB OVERVIEW职位概述

Under the guidance of the Director of Engineering or his delegate ensures that the Hotels equipment is operated in accordance with IHG standards to ensure maximum efficiency and guest satisfaction.

在工程总监或其代理的指导下，确保酒店设备按照洲际酒店集团标准运作，以确保实现最大化的效率和客人满意度。

 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

 

DUTIES AND RESPONSIBILITIES工作职责

· Works with superiors in the preparation and management of the department’s budget and is aware of financial targets

· 协同上级准备和管理部门预算，了解财务目标

· Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.

· 处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。

· Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.

· 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。

· Participates in Hotel Energy Conservation Program.

· 参加酒店节能计划

·  Attends to all work requests and repairs and maintenance works

· 处理所有工作请求和检修工作

· Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems.

· 为各类工程设备、机房和系统的全部检修和保养提供专业知识

·  Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system.

· 负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。

· Prepare spare parts lists for engineering requirements.

· 根据工程要求准备零部件清单

· Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those.

· 准备详细的年度维护计划和每个项目对应的定期维护要求

· Prepares monthly Maintenance Status Report.

· 准备每月的维修进度报告

 

People:员工团队

 

· Works with Superior and Human Resources department to ensure the departmental performance of staff is productive. Duties include:

· 与上级和人力资源部一起，确保部门员工的工作绩效和生产力。职责包括：

· Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

· 根据部门标准和程序实施工作培训，并记录每个员工的进展情况

· Trains and develops the assigned Employees in order to improve their skills and quality of work..

· 培训和发展指定的员工，以提高他们的工作技能和质量。

· Provide input for probation and formal performance appraisal discussions in line with company guidelines

· 根据公司的指导准则，为试用期和正式工作表现评估的讨论提供意见

· Ensure new staff attend Corporate Orientation within first month of hire

· 确保新员工在聘用后第一个月内参加公司的入职培训

· Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

· 对员工进行辅导、咨询和违法酒店政策和部门程序时的纪律处分，提供有建设性的反馈意见，以改善工作绩效

· Ensures that house rules are followed and obeyed.

· 确保遵守和奉行内部的规定。

·  Ensures punctual attendance and adherence to duty schedules by all subordinate staff.

· 确保所有下属员工准时出席和遵守工作日程表。

· Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning.

· 确保遵守个人仪容和卫生标准。在早晨进行抽查。

· Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time.

· 确保所有下属员工遵守不定时发布的工程标准和程序。

·  Is responsible issuing warnings to his subordinates for infringements of Hotel Rules and Regulations, examples are, but not limited to:

· 负责向下属发布违反酒店规则和规定的警告，例如，但不仅限于：

 1.Sleeping whilst on duty

当班时睡觉

2.Late arriving at beginning of shift

上班迟到

3.Early departure at the end of the shift

早退

4.Not following up on guest complaints

不跟进客人的投诉

5.Not adhering to grooming standards

不遵守仪容仪表标准

 

Guest Experience:宾客体验：

· Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas.

· 与相关部门协调PM/PMM/FPMM日程安排和各个领域的工作

· Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior.

· 必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。

· Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.

· 必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。

 

Responsible Business:企业责任：

· Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within the PPE guidelines and ensure your direct reports do the same

· 展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。

·  Be aware of duty of care and adhere to workplace health and safety related various IHG policies and procedures

· 具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· 熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

· 主动采取行动纠正有潜在危险的情形，并将潜在危险通知主管

·  Log security incidents and accidents in accordance with hotel requirements

· 根据酒店要求记录安全事件和事故

· Carries out regular fire alarm test. .

· 定期实施火灾报警检测

· Ensures that the workshop and related areas are kept in a clean and tidy condition.

· 确保工作场所及相关区域保持干净和整洁。

·  Complies with Hotel's Health, Safety & Hygiene Policy..

· 遵守酒店的健康、安全和卫生政策。

 · Perform other duties as assigned by superior.

履行上级分派的其他职责。

 

 ACCOUNTABILITY责任

This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests.  Supervises a staff of maintenance/engineering tradespersons and contractors. May oversees subordinate managers and supervisors.

这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位，酒店拥有多样化的场所和设施，众多大型餐饮设施，大规模的宴会和会议设施，以及众多贵宾和重要客人。管理一支维修/工程技工团队和承包商。可能需要管理经理和主管级下属。

 

QUALIFICATIONS AND REQUIREMENTS任职要求

Technical school graduate either in one of the trades of electrical/electronic/mechanical/refrigeration & air conditioning/ plumbing or obtains vocational training plus 3 years of experience in related work, it include 1 year in a supervisory role, or an equivalent combination of education and experience.  Hotel experience preferred. Professional certification and license if required by law.

技术学校电气/电子/机械制冷和空调/水管专业中任何一个专业毕业或接受过职业培训加上3年相关工作经验，包括1年担任管理职责的经验，或同等的教育和经历。拥有酒店经验者优先。持有法律可能要求的职业证书和许可证。