宾客服务经理 Guest Services Manager
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Fujian, Zhangzhou
Hotel: Zhangzhou (ZHGCP), 88 Shuixian Avenue, Longwen District, 363005
Job number: 112395
岗位职责
1、对酒店各种突发状况做出反应，负责处理宾客投诉，以确保宾客被及时的礼貌接待并得到充分的注意和重视；
2、重要宾客的迎领工作，为客人提供个性化服务；
3、对前台工作人员的行为、仪容仪表、服务标准进行监督和指导，提供支持和协助；
4、完成夜审工作，就各项标准和程序进行开发、更新和培新；
5、及时将信息传递，确保尚未完成的事情移交至有关人员，参加必要的会议。
岗位要求
1、大专以上文化程度，英语熟练；
2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范；
4、相貌端正，身体健康。
Who we are
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
