客房部主管(楼层/公区/洗衣房)Housekeeping Supervisor(Floor/Public Area/Laundry)
Hotel Brand: Kimpton
Location: China, Lingshui
Hotel: Aqeos Hainan (LQSCL), West Wing, 2 Haisi Road,Clear Water Bay Avenue, Yinzhou Town, 572400
Job number: 131375
DUTIESAND RESPONSIBILITIES 工作职责
Housekeeping Supervisor(Floor) 客房部主管(楼层)
- Supervise the implementation of housekeepingstandards and procedures in relation to:
监督客房标准和程序的执行,主要如下
o Bedroomservice
卧室清洁服务
o Bathroomservice
浴室清洁服务
o Valetservice
管家服务
o Cleaningservice
清洁服务
o Linenmaintenance
布草的维护
- Recommended changes to these standards andtraining needs on an ongoing basis
对当前的标准和培训进行适当的建议和改进。
- Maintain a current and thorough knowledge ofall housekeeping systems
掌握当前的、全面的客房体系的相关知识信息。
- Open and close the shift and ensure effectiveshift hand over
上下班班确保有效地移交工作。
- Management of all incoming and outgoing calls
接听并处理内外部的电话。
- Solve employee grievances
解决员工的不平情绪。
- Perform Room allocations
分配房间。
- Perform Room inspections
检查房间。
- Prioritise arrival rooms
优悦会客人预抵房
- Liaise with Front Office for guest and hotelrequirements
根据客人和酒店要求与前厅部保持联系。
- Ensure guest valet is processed and deliveredin a timely manner
确保客人的洗衣被及时地处理和递送。
- Co-ordinate special projects (eg ite rooms,vermin control, window and carpet cleaning, room inventories)
协调方案(房间的布置、虫害的控制、窗户及地毯的清洁、房间的财产)
- Manage all special requests made by guests
处理客人的特殊需求。
- Ensure consistency within the department
确保部门内部的一致性。
- Assistant coordinator management of lostproperty for the hotel
协助文员处理酒店的失物招领问题
- Ensure you have complete knowledge of roomtypes, layouts and facilities
确保已熟知房间类型、布局和设施相关知识。
- Manage storage areas
管理库房区域。
- Maintain adequate stock levels
维持足够的库存水平。
- Complete stock takes as required
完成必需的库存量。
- Conducts shift briefings to ensure hotelactivities and operational requirements are known
管理排班事项以确保酒店的活动和运作的要求众所周知。
QUALIFICATIONS AND REQUIREMENTS 任职要求
- Diploma or Vocational Certificate or equivalent, 1 or 2 yearexperience as housekeeping supervisor or an equivalent combination of education andexperience.
职业技术证书或其它相关技能证书,1 or 2年楼层主管工作经验或相关的教育背景。
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