FAQs

Updates about the status of your application will be sent to you at the email address provided in your application, or shared directly by the recruiter supporting the role you have applied for.

IHG does not accept speculative applications, paper resumes nor those submitted via email. All applications to IHG must be received via our careers site.

IHG is a committed equal opportunities employer. Read our policy in full here:

• IHG’s Equal Employment Opportunity Policy Statement

InterContinental Hotels & Resorts has been made aware of advertisements and communications sent from bogus employment agencies falsely claiming to recruit on behalf of InterContinental Hotels & Resorts and our branded hotels to attract job applicants, often from overseas.

The fraudsters often ask potential applicants to complete bogus recruitment documentation, such as application forms, terms and conditions of employment or visa forms. The InterContinental Hotels & Resorts name and logo, hotel brand logos or photographs of our hotels are often featured on the documentation without our permission.

Please note that InterContinental Hotels & Resorts does not ask for any payments from candidates during the recruitment process, such as for insurance policies, visas, work permits or temporary accommodation etc.
If you have a question about the accuracy or legitimacy of any job offer, or if you receive a fraudulent job offer or posting, please contact recruitsafe@ihg.com

To apply for legitimate IHG jobs, click the ‘Search and Apply’ button at the top of the page.
InterContinental Hotels & Resorts discourages anyone from making unsolicited offers of employment claiming to be on our behalf or our branded hotels.

• IHG’s Equal Employment Opportunity Policy Statement
• Equal Employment Opportunity is the Law (EEO
• Pay Transparency Non-Discrimination Provision

Consistent with the Americans with Disabilities Act (ADA), it is the policy of IHG to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact usrecruitment@ihg.com.

IHG does not accept applications, inquiries, or solicitations from unapproved staffing or recruiting agencies. We will not be liable to pay any fees to agencies that do not have a signed agreement with IHG. Agencies that present unsolicited resumes to any IHG employee without having been officially engaged by the IHG Talent Acquisition team will be removed from the authorized agency list (if currently an approved vendor) and/or will not be considered for future partnership by IHG.

Six Continents is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:

1. A “disabled veteran” is one of the following:
2. a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
3. a person who was discharged or released from active duty because of a service‐connected disability.
4. A “recently separated veteran” means any veteran during the three‐year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.
5. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
6. An “armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United Sates military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll‐free, at 1‐866‐4‐USA‐DOL.

If you believe you belong to any of the categories of protected veterans listed above, then you can indicate this by selecting the appropriate choice when completing the application form for one of our vacancies.  As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

The options you will be asked to choose from are:

• I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED
• I AM NOT A PROTECTED VETERAN
• I CHOOSE NOT TO DISCLOSE

If you are a disabled veteran it will assist us if you tell us whether there are accommodations we could make that would enable you to perform the essential functions of the job, including special equipment, changes in the physical layout of the job, changes in the way the job is customarily performed, provision of personal assistance services or other accommodations. This information will assist us in making reasonable accommodations for your disability.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended.

The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by the Office of Federal Contract Compliance Programs, or enforcing the Americans with Disabilities Act, may be informed.

Please read through the following technical requirements as this will often resolve the issue. If the issue persists please send an email to globalresourcingsystems@ihg.com and include any error messages you have received and/or screenshots of the error to help us resolve your issue.

• Windows: Vista, 7, 8, and 10
• Mac OS X 10.9 and above
• Recommended Browsers (JavaScript required)
  
  • Microsoft Edge – current version.
  • Firefox – current version.
  • Chrome - current version.
  • Safari – current version.
  • iPhone 8 and above.
  • Android devices using Android 9 +. (This includes Android Webview)

Our global careers site may not function as expected if JavaScript has been disabled in your browser. Mobile Devices (i.e. iPhone, iPad, Blackberry, Android devices, etc.) and legacy browsers (i.e. AOL, Netscape, and Internet Explorer 6) are not supported at this time. Please also avoid using the back and forward buttons in your browser. This may interrupt the application process and cause you to lose valuable data you have entered. Use the navigation buttons within the website.

If you wish to delete your profile please email globalresourcingsystems@ihg.com . This mailbox is for technical related questions only. Please be aware that if you delete your application, it will be removed from any vacancies for which you are being considered.

We do not accept job applications under this email address and will not comment or respond to applications made via this route. All applications for all roles must be made via our careers site.

If you’re experiencing issues with uploading your CV/resume, please kindly upload your file in any of the following formats to avoid any technical restrictions we’ve set within our recruitment system:

• Word Perfect (.wpd)
• Text (.txt)
• Rich Text (.rtf)
• Hypertext Markup Language (.htm and .html)
• Word (.doc and .docx)
• Portal Document Format (.pdf)
• Excel (.xls and .xlsx)

Click ‘Apply’ at the top right hand side of the page then select the tab ‘My Profile Page’ to locate the job title to which you applied. Under the job title within your profile, you will see ‘Submission Status’. This indicates the current status of your application and the most recent date that the status was updated.

INTERCONTINENTAL HOTELS GROUP COMPANIES (“Company,” “we,” “our” or “us”)
California Applicant Privacy Notice

PURPOSE OF THIS NOTICE: In accordance with the California Consumer Privacy Act (”CCPA”), we are providing this Applicant Privacy Notice (the “Notice”) to describe the personal information that we collect about job applicants (”Applicants”). For California residents, we may provide you with additional notices about our data collection practices that are covered by other laws (e.g., if we conduct a background check or extend an employment offer), as this Notice is limited to covering the requirements of the CCPA.

SCOPE OF THIS NOTICE: This Notice applies to the personal information that we collect from and about Applicants, in the context of reviewing, assessing, considering, managing, storing or processing their applications or otherwise considering them for a position with us.

What is personal information? In this Notice, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular [individual / California resident] or household.

Are our practices the same for all Applicants? The categories of personal information we collect and our use of personal information may vary depending upon the position(s) or location, as well as the associated qualifications and responsibilities. The information in this Notice is intended to provide an overall description of our collection and use of personal information about Applicants.

CATEGORIES OF PERSONAL INFORMATION COLLECTED: Generally, we may collect the following categories of personal information (as set forth in the CCPA) about Applicants:

• Name, Contact Info and other Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
• Protected Classifications: characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information.
• Usage Data: internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement, as well as physical and network access logs and other network activity information related to your use of any company device, network or other information resource.
• Geolocation Data: precise geographic location information about a particular individual or device.
• Audio/Visual Data: audio, electronic, visual, thermal, olfactory, or similar information such as, CCTV images and photographs, and audio recordings (e.g., recorded meetings).
• Employment History: professional or employment-related information.
• Education Information: information about education history or background that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
• Profiles and Inferences: inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

PURPOSES FOR COLLECTING AND USING PERSONAL INFORMATION: Generally, we may use the above categories of personal information for the following purposes:

• Management of Job Applications, Recruiting and Hiring. To review, assess, recruit, consider or otherwise manage applicants, candidates and job applications, including:
• Scheduling and conducting interviews
• Identifying candidates, including by working with external recruiters
• Reviewing, assessing and verifying information provided, to conduct criminal and background checks, and to otherwise screen or evaluate Applicants’ qualifications, suitability and relevant characteristics
• Extending offers, negotiating the terms of offers, and assessing salary and compensation matters
• Satisfying legal and regulatory obligations
• Communicating with Applicants regarding their applications and about other similar position(s) for which they may be interested
• Maintaining Applicant personal information for future consideration
• In support of our equal opportunity employment policy and practices
• Security and Monitoring. In order to monitor and secure our resources, network, premises and assets, including:
  • Monitoring for, preventing and investigating suspected or alleged misconduct or violations of work rules
  • Monitoring for, preventing investigating, and responding to security and privacy incidents
  • Providing and managing access to physical and technical access controls
  • Monitoring activities, access and use to ensure the security and functioning of our systems and assets
  • Securing our offices, premises and physical assets, including through the use of electronic access systems and video monitoring
• Auditing, reporting corporate governance, and internal operations. Relating to financial, tax and accounting audits, and audits and assessments of our business operations, security controls, financial controls, or compliance with legal obligations, and for other internal business purposes such as administration of our records retention program.
• M&A and Other Business Transactions. For purposes of planning, due diligence and implementation of commercial transactions, for example mergers, acquisitions, asset sales or transfers, bankruptcy or reorganization or other similar business transactions.
• Defending and Protecting Rights. In order to protect and defend our rights and interests and those of third parties, including to manage and respond to employee and other legal disputes, to respond to legal claims or disputes, and to otherwise establish, defend or protect our rights or interests, or the rights, interests, health or safety of others, including in the context of anticipated or actual litigation with third parties.
• Compliance with Applicable Legal Obligations. Relating to compliance with applicable legal obligations (such as hiring eligibility, responding to subpoenas and court orders) as well as assessments, reviews and reporting relating to such legal obligations, including under employment and labor laws and regulations, Social security and tax laws, environmental regulations, workplace safety laws and regulations, and other applicable laws, regulations, opinions and guidance.

CONTACTING US ABOUT THIS NOTICE: If you have any questions or concerns regarding our use of personal information as described in this Notice, please contact PrivacyOffice@ihg.com .

If you continue to experience technical issues which are not covered within this page, please email globalresourcingsystems@ihg.com.

This email box is for technical related questions when using careers.ihg.com.