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Front of House

Could you welcome guests to our extraordinary world? Discover the part you could play in our Front of House team.

Join every guest with the desire to return

Think you could join polite, friendly service with a genuine desire to help? We hire front desk agents, doormen, stewards, duty managers and concierges. You might also see roles for guest service agents, guest experience assistants and front office managers. 

Whichever role you choose, you’ll create an experience that guests will want to re-live.

Role areas

Chief concierge

The lobby gives guests their first taste of our world. As Chief Concierge, you’ll curate fantastic experiences with the help of your friendly team of porters, bell attendants and more. From heartfelt greetings to fond farewells and swift, personal customer service – whatever your guests desire, you’ll see their every wish is granted.

This role suits those who briskly build rapport. You’ll forge relationships with guests, colleagues and local business contacts alike, while nurturing a growing team. Come and excel in our global business.

Front desk agent

Front Desk Agents not only hold the keys to every room – you have a starring role in our hotels. The host of our reception, you anticipate our guests’ every need, preference and concern. Taxi, newspaper, spa booking? You’re on the case.

You keep the admin hassle-free, handling guest relations with fast, helpful check-ins and quickly settled bills. Smart, friendly and a source of local knowledge, you provide a guest service that makes everyone feel at home – now, let us make you just as welcome in your career.

Front office manager

When guests enter our lobby, they enter the heart of our world. Bags, parking, registration, check-in – a flawless entrance, managed by you. As Front of House Manager, you’ll choreograph every moment of our guests’ stay. Motivating your team to deliver outstanding hospitality that sees them return time and again.

You’ll oversee every aspect of our reception duties: from welcomes to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You bring a calm head and natural flair, and in return we’ll offer you an extraordinary career.

What we offer

We join your talent with opportunities

We believe whole-heartedly that our people deserve the best. So, we offer great rewards and every chance to learn and broaden your experience. You’ll grow through training that suits your learning style and enjoy a range of benefits. It’s all designed to help you thrive – your wellbeing is our priority.

Application process

Joining our extraordinary world

We’ve made applying for a role at IHG® as simple as we can, from a straightforward process to handy hints and tips for a great application. It’s all there to help you take the first step towards a future at IHG. All set to join our extraordinary world?

Search Front of House Jobs
231 - 240 of 385 jobs available
Job Role Brand

宾客服务主管

InterContinental

Hotel

Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求 Supervise front office operations during assigned shift including: 在当班期间监督前厅部运营情况，包括： Maintenance of guest information 维护客户信息 Maintenance of information about local events 维护当地活动的信息 C...
Location

China, Jiangsu

Nantong (NTGHA), Intersection of Yuelong Nan Rd and Changjiang Nan Rd, 226004
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Job Role Brand

Bell Captain/Bellman 行李部领班/行李员

InterContinental

Hotel

•确保您自己和团队都能做到热情欢迎宾客，并与宾客真诚道别。 •协助客人各种与酒店相关或无关的问询。 •进行有效的交接班说明工作，以明确酒店活动和运营要求。 •详细了解当日活动情况并留意各种潜在问题。 •详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息。 •保证供应足够的表格和手册，并确保其质量达到酒店标准。 •查阅交班人员的工作日志，寻找相关信息和要求。 •按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理。 •按照客人的要求，对...
Location

China, Jiangsu, Wuxi

Wuxi Taihu New City (WUXTA), Southwest corner of Zhenze Rd & Qingshu Rd, 210000
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Job Role Brand

Guest Services Manager 宾客服务经理

InterContinental

Hotel

•完成所有Senior Lobby host的工作职责，及以下工作职责。 •直接向前厅部经理或副经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。 •向所有部门提供功能性支持和指导。 •按需要与酒店其它部门进行合作、协调和沟通。 •对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。 •就客人的需求做出反应并解决相关问题。 •对接待部和预订部工作人员进行监督和指导。 •在高峰期向前厅部工作人员和其它所有部门提供支持和协助。 •保证贵宾和优悦会会员受到特别关照。 •协助客户关系主任，迎接客人，安排客人到房间并送重要...
Location

China, Jiangsu, Wuxi

Wuxi Taihu New City (WUXTA), Southwest corner of Zhenze Rd & Qingshu Rd, 210000
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Job Role Brand

Guest Services Supervisor 宾客服务主管

InterContinental

Hotel

•热情欢迎宾客，开启令人难忘的宾客体验。  •完成所有大堂接待员的工作职责，及以下工作职责。 •开交班会，确保员工都清楚酒店活动及操作要求。 •监督指定班次期间前厅的运作，包括： •客人信息的维护。 •本地活动信息的维护。 •编写入住率统计。 •监督公共地址系统的使用。 •监督团队预订。 •协助处理重大投诉。 •监督班次期间的出纳员活动。 •现金处理和银行程序。 •处理不定期付款。 •教导员工信用政策及设施。 •教导员工现金安全程序。 •执行债务人控制。 •准备报告。 •监督出纳...
Location

China, Jiangsu, Wuxi

Wuxi Taihu New City (WUXTA), Southwest corner of Zhenze Rd & Qingshu Rd, 210000
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Job Role Brand

デューティーマネージャーDuty Manager / Hotel Indigo Hakone Gora

Hotel Indigo

Hotel
Location

Japan, Kanagawa

Hakone Gora (HKHHG), Kiga, Hakone, Ashigarashimo District, 250-0402
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Job Role Brand

Front Desk Agent | InterContinental Cascais-Estoril

InterContinental

Hotel

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.   A...
Location

Portugal, Estoril

Cascais-Estoril (LISET), Avenida Marginal, 8023, 2765-249
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Job Role Brand

Guest Service Agent

Crowne Plaza Hotels & Resorts

Hotel

As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part in our guest experience, including check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have. Your ability to deliver our guests a seamles...
Location

Australia, Australian Capital Territory, Canberra

Canberra (CBRBS), 1 Binara Street, 2601
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Job Role Brand

Franchise Hotel - Guest Service Agent

InterContinental Hotels & Resorts

Hotel

[aboutus] As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take gre...
Location

United States, Louisiana, New Orleans

New Orleans - (MSYHA)
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Job Role Brand

Franchise Hotel - Front Office Manager

VOCO Hotels

Hotel

[aboutus] voco Reading Hotel has a fantastic opportunity to join the team as a Front Office Manager   voco Reading, adjacent to Reading Select Car Leasing Stadium, our modern hotel has thoughtful touches and distinctive design, guests can take advantage and enjoy our leisure facilities with a s...
Location

United Kingdom, Reading

Reading - (XRERD)
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Job Role Brand

Duty Manager - InterContinental Perth City Centre

InterContinental

Hotel

About us InterContinental Hotels & Resorts is one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,300 hotels per year. You'll know some or all of our 19 hotel brands. They are some of the b...
Location

Australia, Western Australia, Perth

Perth City Centre (PERHA), 815 Hay Street, 6000
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