Franchise Hotel - Guest Service Assistant
Hotel Brand: Holiday Inn
Location: United Kingdom, Rotherham
Hotel: Rotherham-Sheffield M1,Jct.33 - (EMART)
Job number: FREMART3540
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Your day to day
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel, Holiday Inn Rotherham-Sheffield.
Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
- Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
- Following SOPs to ensure consistent hospitality for all guests
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
What we need from you
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
What we offer
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeship opportunities
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
