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宾客服务中心文员 Service Center Agent


Hotel Brand: Holiday Inn
Location: China, Beijing

Hotel: Beijing ChangAn West (PEGCA), No.66,Yongding Road, Haidian District

Job number: 111008

  • Process all incoming and outgoing calls accurately and courteously. 正确并礼貌地处理所有打进和打出酒店的电话。
  • Records and controls accurately wake up calls. 准确记录并管理叫早服务。
  • Assists guests with international calls and directory queries. 协助客人处理国际长途和号码查询。
  • Calls guests by name持续称呼客人的姓名。
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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